Category: Evaluation

CR’s Investigation into Broadband

CR announced new findings from a first-of-its-kind nationwide participatory broadband study conducted to better understand the true cost of Broadband across the U.S. These findings are the result of our Fight for Fair Internet project - a year long effort that had launched in 2021 with dozens of partner organizations across the country. So, what should you know from the

Consumer Reports’ Digital Lab Evaluates the Security and Privacy of VPNs Running on Windows 10

As a tech journalist, I’ve been looking into VPNs for a long time. When I joined Consumer Reports full-time in January, I was excited about digging in even deeper. Consumer Reports partnered with Digital Lab fellow professor Roya Ensafi and her team from the University of Michigan, using the VPNalyzer test suite they developed to screen 51 VPNs running on

CR Members Share Their Experiences with Food Delivery Apps

In August, 2020, Consumer Reports (CR) investigated fee transparency with food delivery apps. We inspected four of the most widely used online food delivery companies - DoorDash, Grubhub, Postmates, and UberEats. Our research focused on seven cities : Chicago, Jersey City, Los Angeles, New York City, Portland, Seattle, and Washington DC. All of these cities attempted to protect consumers by

Calling all public interest tech researchers!

Are you passionate about privacy, security, or digital rights? Do you work on consumer protection research or new methods to study the digital world? If so, keep reading! At CR’s (Consumer Reports) Digital Lab, we are now accepting applications for paid, non-resident fellows to uncover and solve for consumer harms in the digital world. This ten month fellowship provides a

CR Digital Lab Investigates Privacy Practices of Mental Health Apps

Today, we’re sharing our findings from a comparative privacy evaluation of seven mental health apps. You can read the full report here. Why did we focus on the privacy practices of mental health apps? These apps are a growing industry and the impacts of COVID-19 have negatively affected many people’s mental health — creating barriers for access to help cope with mental

Peer-to-Peer Payment Apps: A Digital Standard Case Study

Source: Consumer Reports’ Why Apple Pay Is the Highest-Rated Mobile P2P Payment Service  Over the past few years, the Digital Lab evaluated and test a number of products and services informed by criteria, indicators and testing processes from the Digital Standard. To bring more transparency to the Digital Standard, we are launching a series of case studies aimed to highlight examples

Reproductive Health Apps: A Digital Standard Case Study

Source: Consumer Reports — What Your Period Tracker Knows About You Over the past few years, the Digital Lab evaluated and test a number of products and services informed by criteria, indicators and testing processes from the Digital Standard. To bring more transparency to the Digital Standard, we are launching a series of case studies aimed to highlight examples that will help clarify:

July 2020 Raw Data Release & Recommendations: Connected Cameras

Source: Home Security Cameras From Top Brands Lack Basic Digital Security Measures Consumer Reports just released our latest Connected Camera ratings, which include the Digital Standard subscores on data privacy + security. Today we are publishing raw data from our Connected Cameras Digital Standard testing and share some of the findings from our recent webinar: [embed]https://www.youtube.com/watch?v=0gjw4mSK1cg[/embed]   Testing methods The methods

Smart TVs: A Digital Standard Case Study

Source: Consumer Reports’ How to Turn Off Smart TV Snooping Features Consumer Reports found that Samsung and Roku Smart TVs were vulnerable to hacking through a web-based attack. Photo: Michael A. Smith   Over the past few years, the Digital Lab evaluated and test a number of products and services informed by criteria, indicators and testing processes from the Digital Standard.

Connected Cameras: A Digital Standard Case Study

Wireless security cameras being tested in a Consumer Reports lab. (Source: Consumer Reports)   Over the past few years, the Digital Lab evaluated and test a number of products and services informed by criteria, indicators and testing processes from the Digital Standard. To bring more transparency to the Digital Standard, we are launching a series of case studies aimed to highlight

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