Category: Fees

CR’s Investigation into Broadband

CR announced new findings from a first-of-its-kind nationwide participatory broadband study conducted to better understand the true cost of Broadband across the U.S. These findings are the result of our Fight for Fair Internet project - a year long effort that had launched in 2021 with dozens of partner organizations across the country. So, what should you know from the

An Analysis of Broadband ISP Practices

With contributions from Jonathan Schwantes, Senior Policy Counsel, Consumer Reports Over the past 18 months the COVID-19 pandemic has dramatically, and in many respects permanently, altered our lives. Among the painful lessons of this period are two interrelated realizations. One, many vital elements of our lives, including work, education, and healthcare, are increasingly dependent on fast, reliable broadband internet service.

CR Members Share Their Experiences with Food Delivery Apps

In August, 2020, Consumer Reports (CR) investigated fee transparency with food delivery apps. We inspected four of the most widely used online food delivery companies - DoorDash, Grubhub, Postmates, and UberEats. Our research focused on seven cities : Chicago, Jersey City, Los Angeles, New York City, Portland, Seattle, and Washington DC. All of these cities attempted to protect consumers by

Consumer Reports Investigates Fee Transparency With Food Delivery Apps

Food delivery app orders have more than doubled since COVID-19 began to spread in the US earlier this year. Accompanying this surge was a rise in fees related to service, delivery, and restaurant commissions. Food delivery app companies have been employing design practices that obfuscate fees — impacting restaurant profits and worker pay. “These outsized fees are massively eating into what little